Fixed Price IT Support Services
Why is Fixed Cost support right for my organisation?
Our fixed cost support options offer our customers the ability to budget for their IT support needs. We have a range of fixed price support agreements covering unlimited remote only (REACH MSP) or remote and on-site cover (ASSURE MSP). We also provide two levels of cover for software orientated support based on Microsoft only or Microsoft and third party application support.
Fixed Cost Support is perfect for your company if:
- You want a fixed price monthly support cost with no hidden charges
- ?You need rapid response times and a guaranteed SLA (Service Level Agreement)
- You require extended support hours
- You need access to an industry certified team of IT professionals
- You require a complete outsourced IT facility
- You require a backup to an internal IT team
Benefits of IMEX Fixed cost Support:
- Fixed monthly fees for support
- Direct access to technicians – no call queuing or answering machines
- Dedicated support number
- Extended business hours (8am-6pm)
- Dedicated helpdesk facility
- Remote/telephone/email support and consultancy
- Server, backup and communications monitoring (Guardian Lite)
- PC/Laptop monitoring
- Full fault/resolution reporting (provided monthly)
- 2hr SLA providing fast response times
- Customer portal, giving you full visibility of you support tickets
